- 1. Agree, never argue
- 2. Divert, never reason
- 3. Distract, never shame
- 4. Reassure, never lecture
- 5. Reminisce, never say “Remember…”
- 6. Repeat, never say “I told you…”
- 7. Do what they can do, never say “You can’t…”
- 8. Ask, never command
- 9. Encourage, never condescend
- 10. Reinforce, never force